Refund Policy

Last updated: April 30, 2026

We keep this policy short and human.

The default rule

Subscriptions renew monthly. We do not pro-rate refunds for partial months. Cancel any time from your account; cancellation takes effect at the end of the current billing period and you keep access until then.

When we will issue a refund

• The Service was unavailable for an extended period (more than ~24 hours of downtime in a billing cycle that materially prevented you from using your minutes). Email us and we'll credit or refund the affected period.
• You were charged after cancelling. If our system bills you after a successful cancellation, we'll refund the erroneous charge in full.
• Duplicate charges. If Stripe processes the same charge twice, we refund the duplicate immediately.
• Within 7 days of your first paid month, if you have not used more than 10% of your plan's minute allowance. One-time goodwill refund for new customers.

When we will not issue a refund

• You forgot to cancel before the renewal date.
• You used your plan's minutes and changed your mind.
• You don't like the AI's clip selection. (We offer per-clip editing for exactly this reason — please use it before requesting a refund.)
• You uploaded content you didn't have rights to and your account was suspended.

How to request a refund

Email hello@beaverclip.com from the address associated with your Beaverclip account, with your most recent invoice number. We respond within 2 business days.

Chargebacks

If you initiate a chargeback without first contacting us, we may suspend your account while the dispute is under review. Please email us first — we'd rather refund you directly than fight a chargeback.